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INFORMATION

Information

Shipping

All orders are shipped the next business day after your purchase.

  • Canada: delivery within 1–2 business days
  • USA: delivery within 2–5 business days
  • Carriers: GLS, Canada Post, and UPS

Transit times are carrier estimates. Remote areas and peak seasons may require additional time.

Shipments to the USA may be subject to customs duties, import taxes, or brokerage fees determined by US customs and carriers. These charges are the customer’s responsibility. HockeyGear360 is not responsible for any additional costs related to duties, taxes, or brokerage fees.

Warranty

HockeyGear360 applies different warranty policies depending on the product category.

All Black sticks

All Black sticks are sold without warranty or replacement. These are professional-grade composite sticks, built for elite-level performance, and offered at a reduced price compared to retail models. Each stick is inspected prior to shipping to ensure structural integrity, but once delivered, all sales are final.

Important details
  • Sold as-is , no warranty, replacement, or credit offered
  • New and unused at the time of shipment
  • Durability may vary depending on play style, flex, and ice conditions
  • Not covered by manufacturer or HockeyGear360 warranty programs

The All Black line was created to deliver pro-level feel and performance to all players , but at an aggressive price point that excludes warranty coverage.

Pro Stock Gear

All Pro Stock gear is sold as is, without warranty. This is standard across the hockey industry. Pro Stock products are built for professional team use, often in limited or custom runs, and may be tested or handled within professional environments. Because they do not enter the retail warranty channel, there is no manufacturer warranty available to consumers.

Why there is no warranty
  • Team/player custom builds outside retail warranty programs
  • Limited production without after-sale coverage
  • Pro-level specs at below-retail prices in exchange for final-sale conditions
Condition and accuracy

We aim to provide clear descriptions and accurate photos so you know exactly what you are buying. Minor details may be overlooked due to the nature of Pro Stock sourcing; for this reason, all Pro Stock sales are final except in the case of a shipping error by HockeyGear360.

Used Gear
  • No Warranty: All used gear is sold without warranty.
  • Final Sale: Once purchased, items cannot be returned or exchanged.
  • Exception: Return accepted only if HockeyGear360 ships the wrong item.

Transparency First: Photos show the true condition. Since this isn’t brand-new equipment, small details may be missed  items are sold as is.

Returns

Returns are accepted only in case of a shipping error by HockeyGear360, such as receiving the wrong item. Contact us within 7 days of delivery with your order number and photos if requested. Items must be unused and in original condition. A prepaid label may be provided after approval.

All sales are final outside of the above case. All Black, Pro Stock, and Used Gear purchases are final sale.

Exchanges

Exchanges are possible only when the error is ours. In all other situations, sales are final.

Currency & Availability

  • Prices are shown in Canadian Dollars (CAD) and United States Dollars (USD)
  • Your bank or card issuer may apply currency conversion fees
  • Availability can change without notice; if an item oversells, we’ll offer a replacement, credit, or refund

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