Terms & Conditions
These Terms & Conditions outline the policies that apply when purchasing from HockeyGear360. Product-specific warranty and return policies may vary depending on the category and condition of the item.
Returns & Refunds
Returns are accepted only when HockeyGear360 makes an order fulfillment error, such as shipping the wrong item.
If you receive the wrong item, please contact HockeyGear360 within 7 days of delivery. Your order number and photos may be requested before a return is approved.
- Approved items must be unused, unaltered, and returned in the same condition in which they were received.
- A prepaid return label may be provided for an approved HockeyGear360 fulfillment error.
- Change-of-mind returns are not accepted.
- Unless otherwise stated under a specific product warranty, all sales are final.
Warranty
Warranty coverage varies depending on the product category. The warranty shown on the individual product page applies to that purchase.
New Pro Stock Gear
Most Pro Stock equipment does not carry a manufacturer warranty because it is produced for professional team use outside standard retail warranty programs.
Pro Stock products are final sale unless HockeyGear360 makes an order fulfillment error.
Used Sticks & Gear
Used products are sold without warranty and are final sale.
A return will only be accepted if HockeyGear360 makes an error, such as shipping the wrong item.
Refurbished Sticks
Refurbished sticks include a 30-day limited warranty from the date of delivery.
If the stick breaks during the warranty period, HockeyGear360 will issue store credit equal to the purchase price of the stick.
Refurbished sticks are final sale and are not eligible for returns or exchanges.
All Black Sticks
All Black sticks include a 30-day limited warranty.
If an approved warranty claim is made within the warranty period, the customer will receive credit equal to 50% of the stick’s purchase value, plus applicable taxes.
One warranty claim is permitted per stick.
Pricing & Availability
Prices, promotions, and product availability may change without notice.
- HockeyGear360 may adjust prices at any time.
- Products may be modified, removed, or discontinued without notice.
- Inventory is limited and may sell out at any time.
- If an inventory or pricing error occurs after an order is placed, HockeyGear360 will contact the customer and may offer an available replacement, store credit, or refund.
Shipping & Parcels
Shipping options, rates, and available carriers are shown during checkout. Delivery timelines are estimates and may vary because of weather, carrier delays, customs processing, remote destinations, or peak shipping periods.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Product Information & Condition
HockeyGear360 strives to provide accurate product descriptions, specifications, condition information, and photos.
Pro Stock, Used, and Refurbished equipment may have unique specifications, cosmetic details, signs of handling, signs of wear, or other characteristics that differ from standard retail products.
Products are subject to the warranty, return, and final-sale policies applicable to their specific category.
Limitation of Liability
HockeyGear360 is not liable for indirect, incidental, or consequential damages arising from the use of products purchased through the website.
Products are subject to the warranty, return, and final-sale policies applicable to their specific category. Please refer to the individual product page and our Information page for the complete policy that applies to your purchase.
Governing Law & Contact
These Terms & Conditions are governed by the applicable laws of the Province of Québec and Canada.
Questions regarding an order, warranty, return, shipping issue, or these Terms & Conditions can be sent to:
Email: info@hockeygear360.com
