Refund policy

Return & Refund Policy

At HockeyGear360, we sell exclusively Pro Stock hockey equipment originally made for professional use. Due to the nature of these items, no warranty is provided by the manufacturer or by HockeyGear360.

Final sale: Pro Stock and Used Gear purchases are considered final sale.

Returns (shipping error only)

Returns are accepted only in case of a shipping error by HockeyGear360 (e.g., wrong item received). Contact us within 7 days of delivery at info@hockeygear360.com, including your order number and photos if requested.

Items must be unused and in original condition. A prepaid return label may be provided after verification and approval.

Outside of the above case, all sales are final.

Pro All Black Sticks — 30-Day Limited Warranty

Coverage: Pro All Black sticks come with a 30-day limited warranty starting on the carrier’s delivery date. If approved, the outcome is a partial credit equal to 50% of the stick value (plus applicable taxes), issued as a custom invoice or a HockeyGear360 gift card. One warranty per stick.

What is covered:

Structural break during normal on-ice use within 30 days of delivery
Manufacturing defects that prevent intended performance

What is not covered:

Cosmetic wear (paint chips, scuffs, scratches, tape marks)
Modifications/alterations (excessive heat, over-cutting, drilling, sanding, bad extensions)
Off-ice damage (vehicles, doors, storage), exposure to high heat
Intentional misuse or abuse
Missing or unreadable serial number, or inability to validate purchase

How to file a claim: Email info@hockeygear360.com with your order number, clear photos of the full stick and the damaged area, and a brief description of the issue.