Refund policy
Return & Refund Policy
Warranty and return policies vary depending on the type and condition of the product. Please review the applicable category below before placing your order.
Pro Stock, used, refurbished, and All Black products are final sale for change-of-mind purchases, subject to the policies below.
Nothing in this policy limits applicable legal warranties or consumer rights. Final-sale conditions and commercial warranty limits do not exclude remedies required by law.
New Pro Stock Gear
Final SalePro Stock equipment is built for professional team use and sold outside standard retail manufacturer warranty programs. No manufacturer’s commercial warranty is included unless expressly stated.
Pro Stock purchases are final sale and are not eligible for change-of-mind returns or exchanges.
If HockeyGear360 makes an order fulfillment error, such as shipping the wrong item, follow the return process below.
Transparency First
We strive to provide clear descriptions, specifications, and photos so you know what you are purchasing.
Used Sticks & Gear
Final Sale · No Commercial WarrantyUsed sticks and equipment are sold without a commercial warranty. Used purchases are final sale and cannot be returned or exchanged for change-of-mind reasons.
If HockeyGear360 ships the wrong item, follow the return process below.
Condition & Photos
We strive to provide clear and honest descriptions of every used item. Photos show the actual condition of the equipment.
Used equipment is not brand new. Minor cosmetic details or signs of wear may not be individually listed. Items are sold in their disclosed used condition, without limiting applicable legal warranties.
Refurbished Sticks
30-Day Limited WarrantyRefurbished sticks are inspected and repaired using a professional repair process. They are not brand new.
Warranty Coverage & Credit
All refurbished sticks include a 30-day limited warranty starting on the date of delivery.
If the stick breaks during this 30-day period, HockeyGear360 will issue store credit equal to the purchase price of the stick.
Final Sale & Condition
Refurbished sticks are final sale. Change-of-mind returns and exchanges are not accepted.
Photos show the actual condition, including cosmetic wear and repaired areas. Minor cosmetic variations associated with the disclosed refurbished condition are not covered as defects under this commercial warranty.
The 30-day commercial warranty is in addition to any applicable legal warranties.
All Black Sticks
30-Day Limited Warranty · 50% CreditAll Black sticks are professional-grade composite sticks designed to offer high-level performance at a reduced price compared with traditional retail models.
Once delivered, All Black purchases are final sale for change-of-mind purposes.
Warranty Coverage & Credit
All Black sticks include a 30-day limited warranty starting on the carrier’s delivery date.
For an approved claim made within the warranty period, you will receive credit equal to 50% of the stick’s purchase value, plus applicable taxes.
Credit may be issued as a HockeyGear360 gift card, applied to a custom invoice, or provided through another approved store-credit method.
Only one warranty claim may be submitted per stick under this commercial warranty.
What Is Covered
- Structural breakage during normal on-ice use within 30 days of delivery.
- Manufacturing defects that prevent intended performance during the coverage period.
What Is Not Covered
- Cosmetic wear, including paint chips, scuffs, scratches, and tape marks.
- Damage caused by modifications or alterations, including excessive heat, over-cutting, drilling, sanding, or improperly installed extensions.
- Off-ice damage involving vehicles, doors, storage, or exposure to high heat.
- Intentional misuse or abuse.
- A missing or unreadable serial number, or an inability to validate the purchase, under this commercial warranty.
The credit limit, claim limit, and exclusions above apply to this commercial warranty only. They do not restrict applicable legal warranties or remedies.
Returns & Exchanges
Under our voluntary return policy, returns and exchanges are accepted only when HockeyGear360 makes an order fulfillment error, such as shipping the wrong item.
- Contact info@hockeygear360.com within 7 days of delivery.
- Include your order number and a description of the issue, with photos if requested.
- Keep the incorrect item unused, unaltered, and in the same condition in which it was received.
- Wait for return instructions before sending the item back.
Once the fulfillment error is confirmed, we will provide a prepaid return label. After receipt and inspection, we will arrange an exchange, if available, or a refund.
Outside an approved fulfillment error, these products are final sale and remain subject to their individual warranty policies above.
The requested 7-day reporting period and unused-condition requirement for incorrect-item returns do not limit legal rights relating to defective or misdescribed goods.
Refunds & Warranty Credits
Approved refunds are issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.
- Refurbished sticks: store credit equal to the stick’s purchase price when it breaks during the 30-day warranty period.
- All Black sticks: 50% of the stick’s purchase value, plus applicable taxes, for an approved claim under the 30-day limited warranty.
Commercial warranty credits are not cash refunds. This does not limit any different remedy required by law.
How to Submit a Warranty Claim
Email info@hockeygear360.com with:
- Your order number or proof of purchase.
- Clear photos of the full stick and damaged area.
- A photo of the serial number for an All Black claim.
- A brief description of the issue and when it occurred.
Keep the Stick & Broken Pieces
Stop using a damaged stick. Do not discard it or send it back before receiving instructions from us.
Inventory Errors
Inventory is limited. If an inventory error affects your order, we will contact you to offer an available replacement, store credit, or a refund.
A replacement or store credit will only be arranged with your agreement.
Questions & Contact
Questions about a product, return, exchange, refund, or warranty? Contact info@hockeygear360.com.
For shipping, currency, and stick measurement details, visit our Information page.
Please include your order number when contacting us about an existing purchase.
